Client support
Shipping and Returns
Portugal
Free shipping.
The reception period varies between 2–15 working days depending on the item ordered.
European Union countries
Outside Europe, all orders will have an associated shipping cost, which may require the payment of customs costs, depending on the country of delivery.
Maximum delivery time of 20 working days.
If you want to order for destinations outside the European Community, please contact us at [email protected]
Contact us via email: [email protected]
Your Friendly Fire must be sent to our facilities, in its original packaging and without any sign of use, within a maximum period of 15 days after receipt. As soon as we receive the returned pair and verify that it meets the above criteria, the exchange pair will be sent to you.
Friendly Fire assumes no responsibility in case of loss or damage occurring when sending the pair.
Contact us via email: [email protected]
Your Friendly Fire must be returned to our facilities, in its original packaging and without any signs of use, within 15 days of receipt. As soon as we receive the returned pair and verify that it meets the criteria mentioned above, the amount paid will be refunded via bank transfer.
In this sense, you should provide us with your bank details together with your order details via email [email protected]
Friendly Fire assumes no responsibility in case of loss or damage occurring when sending the pair.