Consumer Disputes

In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or one of the following Alternative Dispute Resolution Entities:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Address: Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa
Tel.:213847484
Email: [email protected]
Web: http://www.arbitragemdeconsumo.org

2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
Address: Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel.: 289 823 135
E-mail: [email protected]
Web: http://www.consumidoronline.pt/

3. Arbitration Center for Consumer Conflicts in the District of Coimbra
Address: Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA
Tel.: 239 821 690/289
E-mail: [email protected]
Web: http://www.centrodearbitragemdecoimbra.com

4. Lisbon Consumer Conflict Arbitration Center
Address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel.: 218 807 000 / 218807030
E-mail: [email protected]; [email protected]
Web: www.centroarbitragemlisboa.pt

5. Porto Consumer and Arbitration Information Center
Address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel.: 225 508 349 / 225 029 791
E-mail: [email protected]
Web: www.cicap.pt

6. Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães.
Tel.: 253 422 410
E-mail: [email protected]
Web: www.triave.pt

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)
Braga
Address: Rua D. Afonso Henriques, n.º 1 (Edifício Junta de Freguesia da Sé), 4700-030, Braga.
Tel.: 253 617 604
E-mail: [email protected]
Web: www.ciab.pt

Viana do Castelo
Address: Av. Rocha Paris, n.º 103 (Edifício Vila Rosa), 4900-394, Viana do Castelo.
Tel.: 258 809 335
E-mail: [email protected]
Web: www.ciab.pt

8. Arbitration Center for Consumer Conflicts in the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1º Andar, 9050-405 Funchal
Tel.: 291 750 330
E-mail: [email protected]
Web:
For more information see the Consumer Portal at www.consumidor.pt